Please do not hesitate contacting us directly via our contact email address if these help solutions do not help you.

In order to reset your HWID, please visit the page where you found your serial license code and installation instructinos. You can find it in your order confirmation email which you received after the purchase.

Alternatively, you can send an email to with the email subject “HWID reset”. In your message body please include your newly generated user information file (user.txt) as well as your personal serial license code.

In order to request a new download link you can send an email to with the subject “New download link request”. Please include a short message stating that you need a new download link and include your personal serial license code.

Please do not hesitate asking for a discount for a friend of yours when you refer your friend to purchase the best CSGO cheats as well.

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